At pk36, your privacy is not an afterthought — it is a core design principle of our platform. This Privacy Policy explains precisely what personal data pk36 collects from players in Pakistan and internationally, why we collect it, how we use and protect it, who we may share it with under limited circumstances, and what rights you have over your own information. We encourage you to read this policy fully before creating or using your pk36 account.
This Privacy Policy ("Policy") is published by pk36, the operator of the online gaming and sports betting platform accessible at pk36.bid ("the Platform"). This Policy describes how pk36 collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or use any part of the pk36 Platform ("you", "the User", "the Player").
pk36 is committed to handling your personal data with the highest standards of security and transparency. We do not sell your personal data to third-party advertisers, data brokers, or marketing organizations. We collect only what is necessary to operate the Platform, meet our regulatory obligations, and provide you with a safe and enjoyable gaming experience.
By creating a pk36 account or continuing to use the Platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must not register on or use the pk36 Platform.
Policy Scope: This Policy applies to all personal data collected through the pk36 website (pk36.bid), the pk36 mobile browser platform, any pk36 customer support interactions (live chat, email), and any other channel through which you interact with pk36 as a company. It does not apply to third-party websites or services that may be referenced in pk36 communications.
For the purposes of this Privacy Policy, pk36 acts as the data controller in respect of the personal data it collects from Players and website visitors. pk36 is an internationally licensed online gaming operator. The Company's full legal name, registered address, and licensing details are available to verified account holders upon written request to our compliance department.
As data controller, pk36 is responsible for determining the purposes and means by which your personal data is processed. Where pk36 engages third-party service providers to process data on its behalf (for example, payment processors or KYC verification providers), those parties act as data processors under written agreements that impose equivalent data protection obligations.
All queries, data subject requests, and complaints relating to your personal data at pk36 should be directed to our Data Protection contact, details of which are set out in Section 17 of this Policy.
pk36 collects the following categories of personal data, depending on your level of interaction with the Platform:
Special Category Data: pk36 does not intentionally collect special category personal data (such as health information, religious beliefs, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming self-exclusion request or a support interaction. Any such data provided voluntarily is processed solely for the purpose for which it was shared and is subject to enhanced security controls.
pk36 collects personal data through the following channels and means:
| Collection Method | Data Collected | When It Occurs |
|---|---|---|
| Account Registration | Identity, contact, and login credential data | At the point of creating your pk36 account |
| KYC Submission | CNIC scan, selfie, proof of address | Before first withdrawal is processed |
| Payment Transactions | Payment method details, transaction amounts and timestamps | Each time you deposit or withdraw funds |
| Platform Usage | Gaming activity, bet history, session data | Continuously during your use of the Platform |
| Cookies & Analytics | Device ID, browser data, IP address, page views | From your first visit to pk36.bid |
| Support Interactions | Chat transcripts, email content, complaint records | When you contact pk36 support |
| Third-Party Verification | Identity verification results from KYC providers | During the KYC verification process |
pk36 processes your personal data only where a valid legal basis exists for doing so. The legal bases upon which pk36 relies are as follows:
pk36 uses the personal data it collects for the following specific purposes:
To create, maintain, verify, and manage your pk36 account; to authenticate your identity at login; to enforce the one-account-per-person policy; and to communicate important account information to you including security alerts, policy updates, and transaction confirmations.
To process deposits made via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; to process withdrawal requests to your registered payment method; to maintain an accurate PKR wallet balance; and to generate transaction records for your review and for our compliance obligations.
To fulfill pk36's obligations under its international gaming license, including mandatory Know Your Customer (KYC) identity verification before processing withdrawals; Anti-Money Laundering (AML) transaction monitoring; detection and reporting of suspicious financial activity as required by applicable regulatory frameworks; and maintenance of mandatory data retention schedules for regulatory audit purposes.
To record all gaming sessions and sports bets for integrity verification, dispute resolution, and regulatory audit trail purposes; to detect and investigate suspected collusion, cheating, or unfair play; to settle disputed game outcomes and betting markets using session recordings and bet logs as the definitive record.
To operate and enforce responsible gaming tools including deposit limits, session time limits, loss limits, cool-off periods, and self-exclusion; to monitor gaming behaviour patterns for indicators of problem gambling; to communicate responsible gaming information to Players; and to maintain self-exclusion records to prevent re-registration by excluded Players.
To detect, investigate, and prevent fraud, unauthorized account access, bonus abuse, chargebacks, and other harmful or prohibited activities on the Platform; to enforce our Terms & Conditions; to investigate and respond to security incidents; and to share information with payment providers and regulatory authorities in connection with confirmed fraud investigations.
To respond to your queries, complaints, and formal dispute submissions; to investigate account issues; to train our support team using anonymized interaction data; and to improve the quality and speed of our support service.
To send you promotional offers, bonus notifications, and pk36 news via email or SMS, but only where you have given explicit consent at registration or subsequently opted in. Marketing communications are always accompanied by a clear and accessible opt-out mechanism.
To analyze aggregated, anonymized usage data to identify areas for Platform improvement; to test new features; to optimize page load performance for Pakistani mobile users; and to make data-informed product development decisions that improve the pk36 experience for all Players.
pk36 uses cookies and similar tracking technologies on the pk36.bid website and mobile platform. Cookies are small text files placed on your device by your browser when you visit the Platform. They serve several important functions for Platform operation, security, and analytics.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, load balancing, security tokens, CSRF protection | Session / up to 24 hours |
| Functional | Remember your language preference, display settings, and preferred payment method | Up to 12 months |
| Analytics | Understand how Players navigate the Platform, which pages are most visited, and where technical errors occur — using anonymized, aggregated data only | Up to 24 months |
| Security | Detect suspicious login behavior, identify device fingerprints associated with fraudulent activity, and support multi-accounting detection | Up to 6 months |
Strictly necessary cookies cannot be disabled as they are essential for the Platform to function. You may control functional and analytics cookies through your browser's cookie settings. Please note that disabling cookies may impair certain Platform features including persistent login and payment method memory.
No Third-Party Advertising Cookies: pk36 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks for the purpose of serving you targeted advertisements outside the pk36 Platform. Your gaming and betting activity data is never shared with advertising technology companies.
pk36 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
pk36 is an internationally licensed gaming operator and, as such, some of the personal data we collect may be processed on servers located outside Pakistan. This is inherent to the operation of any internationally licensed online gaming platform and is necessary to deliver the pk36 service to players across Pakistan.
Where your personal data is transferred to or processed in a jurisdiction outside Pakistan, pk36 ensures that appropriate safeguards are in place to protect your data. These safeguards include: contractual data protection clauses with all third-party processors that impose obligations equivalent to those applicable in recognized data protection frameworks; data minimization — transferring only the minimum data necessary for each specific processing purpose; and technical security controls including encryption in transit and at rest.
Data Transfer Commitment: pk36 will never transfer your personal data to a jurisdiction that does not provide adequate data protection safeguards, or to any entity that is not bound by contractual data protection obligations. Your PKR financial data and CNIC documentation are subject to the most stringent transfer restrictions and are processed only by entities with proven compliance track records.
pk36 implements a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes the following measures:
Your Responsibilities: pk36's security measures protect data within our systems. The security of your pk36 account also depends on you maintaining the confidentiality of your login credentials. Use a strong, unique password. Enable two-factor authentication where available. Never share your pk36 login details with anyone. pk36 will never ask you for your password through any communication channel.
pk36 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Gaming regulatory and AML compliance requirements |
| KYC Documents (CNIC etc.) | Duration of account + 5 years post-closure | AML regulatory mandatory retention |
| Transaction Records | Duration of account + 7 years post-closure | Financial regulatory and AML requirements |
| Gaming & Betting History | Duration of account + 5 years post-closure | Dispute resolution and regulatory audit trail |
| Support & Chat Logs | 3 years from date of interaction | Dispute resolution and service quality review |
| Technical/Device Data | 12 months from collection | Security monitoring and fraud detection |
| Self-Exclusion Records | Permanently | To prevent re-registration by excluded Players |
| Marketing Consent Records | Duration of consent + 3 years | Evidence of lawful marketing basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized. Where data must be retained beyond account closure for regulatory reasons, it is isolated from active systems and access is restricted to compliance personnel only.
Subject to applicable law and pk36's regulatory obligations, you have the following rights in relation to your personal data held by pk36:
To exercise any of the above rights, please contact pk36's Data Protection contact as described in Section 17. We will acknowledge your request promptly and provide a substantive response within 30 days, or notify you if a longer period is required due to the complexity or volume of requests.
The pk36 Platform is strictly intended for adults aged 21 years and above. pk36 does not knowingly collect personal data from individuals under the age of 21. The Platform employs mandatory age verification at registration, and no withdrawal will be processed without CNIC verification confirming the Player's identity and age.
If We Discover Underage Use: If pk36 becomes aware or has reasonable grounds to suspect that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, void all gaming activity conducted through that account, and initiate the process of deleting the associated personal data in accordance with applicable regulatory requirements. Any funds deposited to the account will be returned to the original payment source after identity verification. If you believe that a minor has accessed the Platform using your account details, please contact our support team immediately via live chat.
pk36 recommends that adults sharing devices with minors in their household make use of parental control software and ensure that their pk36 login credentials are never accessible to minors. Never share your pk36 username or password with anyone, particularly children and young adults under 21.
pk36 may send you promotional communications including bonus offers, reload promotions, tournament announcements, and platform news by email or SMS. Marketing communications are sent only where you have provided explicit consent — either at the point of account registration or by subsequently opting in through your account settings.
You may opt out of receiving marketing communications from pk36 at any time through any of the following methods:
Opting out of marketing communications does not affect your receipt of transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, account security alerts, or policy update notices. These operational communications are sent regardless of marketing preference settings.
Responsible Marketing: pk36 applies responsible gaming principles to its marketing activities. We do not send promotional offers to Players who have active self-exclusion or who have set a zero deposit limit. Players who have contacted our support team to express concerns about their gambling will be removed from marketing communications as a protective measure, regardless of their formal opt-in status.
The pk36 Platform does not include links to third-party websites for the purpose of advertising or affiliate marketing. Where reference is made to third parties — such as payment providers or responsible gaming resources — in support documentation or platform information, those references do not constitute endorsement of those parties' privacy practices.
If you navigate to any third-party website or service (for example, your JazzCash or EasyPaisa mobile wallet application) in connection with your use of pk36, the collection and use of your data by those platforms is governed entirely by their own privacy policies, which are independent of and unconnected to this pk36 Privacy Policy. pk36 has no control over and accepts no responsibility for the privacy practices of third-party platforms.
pk36 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, licensing conditions, or platform features. When material changes are made to this Policy, pk36 will notify active account holders via email to their registered address and/or through a prominent notification displayed on the Platform upon login.
The notification will specify the effective date of the revised Policy and highlight the key changes made. Where required by applicable law, we will seek your renewed consent for material changes to the purposes for which we process your personal data.
Your continued use of the pk36 Platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of the changes and your agreement to the updated Policy. We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page and in the Table of Contents version indicator reflects when the most recent changes were made.
For all data protection queries, data subject rights requests, or privacy-related complaints, please contact pk36 through the following channels:
When submitting a data subject rights request, please include your full pk36 account username, a clear description of the right you wish to exercise or the nature of your complaint, and any relevant dates or reference numbers. Identity verification may be required before we can process your request to protect your data from unauthorized access.
Six concrete data protection commitments that every pk36 Player can hold us to — not aspirational statements, but operational practices built into our Platform from day one.
Every single byte of data transmitted between your device and pk36 is encrypted using TLS 1.3 — the current industry gold standard. Your CNIC details, JazzCash wallet number, login credentials, and betting history are never transmitted in plaintext under any circumstances.
pk36 does not sell, rent, or trade your personal data to advertisers, data brokers, or any third-party marketing organization — full stop. Your gaming activity, financial data, and personal details exist at pk36 to serve you, not to monetize you through data markets.
Access your data, correct inaccuracies, request deletion where legally permissible, object to processing, and withdraw marketing consent — all through a simple request to our support team. We respond within 30 days and we don't make it complicated. Your data rights are real rights at pk36.
Sensitive data stored on pk36's servers — your CNIC documents, payment method details, and KYC verification data — is encrypted at rest using AES-256. Even in the very unlikely event of unauthorized server access, your most sensitive personal data cannot be read without the encryption key.
We share your data only with entities that genuinely need it: your payment provider (to process transactions), our KYC partner (to verify your identity), our game providers (to operate game sessions), and regulatory authorities (where legally required). Nobody else. No exceptions without explicit notice to you.
pk36 does not hold your data indefinitely. We maintain a published retention schedule tied to specific regulatory and operational requirements. When retention periods expire, data is securely deleted or anonymized. We don't accumulate data beyond what we actually need and are legally required to keep.
pk36 is Pakistan's premier online casino built on a foundation of genuine data protection, transparent privacy practices, and PKR-native payments. Login to your pk36 account or explore our platform — knowing your personal data is handled with the care it deserves.
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